Privacy Policy

Reformed Pilates Studio

At Reformed Pilates Studio, your privacy is as important to us as your well-being. This policy explains how we collect, use, and protect your personal information when you visit our studio or engage with us online.

01 Information We Collect

We collect information you provide directly to us, including when you:

Create an account or book a class through our website or app
Purchase a membership, class package, or retail item
Complete a health intake or waiver form
Contact us by email, phone, or in person
Sign up for our newsletter or promotional communications

This information may include your name, email address, phone number, billing address, payment details, date of birth, and health-related information relevant to your Pilates practice. We may also automatically collect certain technical data when you visit our website, such as your IP address, browser type, pages visited, and referring URLs, through cookies and similar technologies.

02 How We Use Your Information

We use your personal information to:

Schedule and manage your class bookings and appointments
Process payments and maintain your account
Communicate confirmations, reminders, and updates
Tailor instruction and support your individual wellness journey
Send newsletters or promotional offers (only if you have opted in)
Improve our website, services, and overall client experience
Comply with legal obligations and resolve disputes

We will never sell your personal information to third parties.

03 Health Information

Because Pilates is a physical practice, we may ask about injuries, medical conditions, or physical limitations to ensure your safety and provide appropriate instruction. This information is treated with the utmost sensitivity and used only to inform your sessions. Health information is accessible only to your instructors and relevant studio staff, and is never shared with third parties except where required by law.

04 Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in limited circumstances:

Service providers — trusted vendors who help us operate our booking system, process payments, or send communications. These partners are contractually bound to protect your data.
Legal requirements — when disclosure is required by law, court order, or to protect the rights and safety of our clients and staff.
Business transfers — in the event of a merger, acquisition, or sale of the studio, your data may be transferred as part of that transaction.

05 Cookies & Website Tracking

Our website uses cookies to remember your preferences and analyze traffic patterns. You may disable cookies through your browser settings, though some features of our site may not function properly as a result. We do not use advertising trackers or sell browsing data to marketing networks.

06 Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you close your account or request deletion, we will remove your data within 30 days, except where retention is required by law (for example, financial records).